With over three decades in IT, I currently serve as ICT Desktop Support Team Lead for the Isle of Wight Council, overseeing a team responsible for resolving incidents, managing service requests, and delivering training. Before this permanent leadership role in July 2023, I acted as Team Lead from December 2022 while also maintaining technical duties as Senior ICT Desktop Support Officer. This progression reflects my focus on operational excellence, mentorship, and meeting corporate SLAs to ensure cost-effective IT services.
My experience spans desktop and network support in education and the public sector, including roles as Network Manager at Nine Acres Primary School and MIS Technical Consultant at Capita Education. I also applied IT solutions in the tourism sector during the COVID-19 pandemic, contributing to safer travel practices recognised nationally. My career is built on a foundation in data management, which began with SIMS support and database operations in the 1990s. Throughout, I have remained solution-focused, adaptable, and committed to delivering reliable IT services that meet evolving organisational needs.