For more than 30 years, my career has been built around a simple principle: technology should help people succeed.
Throughout that time, I have worked across education, consultancy, customer service and local government, helping organisations adapt to change, improve services and make the most of the technology available to them. While the systems, platforms and tools have evolved dramatically over the years, one thing has remained constant: my belief that technology delivers its greatest value when it enables people to work more effectively, confidently and collaboratively.
Today, as ICT Desktop Support Team Lead for a local council, I lead a team responsible for delivering reliable, customer-focused IT support across a diverse organisation. My role combines technical expertise with operational leadership, service improvement and team development. I enjoy creating an environment where people feel supported, empowered and motivated to grow, while ensuring high standards of service for the colleagues who rely on us every day.
Over the course of my career, I have developed experience in desktop support, service delivery, customer engagement, staff development and organisational change. These experiences have given me a broad perspective on how technology, processes and people must work together to achieve meaningful outcomes. Successful technology is rarely just about infrastructure or systems. It depends on trust, communication, reliability and a clear understanding of the people behind the technology.
Leadership has become an increasingly important part of my professional journey. I am particularly interested in developing high-performing teams, supporting individual growth and creating a culture where accountability, collaboration and continuous improvement are valued. I believe that effective leaders serve others, remove obstacles and help people perform at their best.
The experiences I have gained throughout my career continue to shape the perspective I bring to leadership today: technology should enable people, service should build trust, and leadership should create opportunities for others to succeed.
Experience built perspective. Helping people gives it purpose.
